Shipping policy

• FREE Standard Shipping (5-15 Business Days) for orders over $99AUD
• Standard Shipping - $9.99 (Orders under $99AUD)

SHIPPING TIMES

We use Australia Post for most orders, so delivery will take 2-14 days depending on your location. Below are approximate times for each state:

• NSW: 2-6 days
• VIC: 5-8 days
• QLD: 5-8 days
• SA: 6-9 days
• TAS: 6-9 days
• WA: 7-14 days
• ACT: 7-14 days
• NT: 9-14 days

Once an order is placed, our team will carefully collect your item(s) and package it, so please allow 24 hours and up to 72 hours for our team to pick and pack your order.

To speed up delivery if your order contains different types of lights, you may sometimes receive them separately so we can get them to you as fast as possible.

We do not dispatch orders on Public Holidays or weekends.

Please note items may ship from multiple locations (including our international warehouses) depending on stock availability. We do this to ensure you receive your full order as fast as possible. 

Finally, once we pass your item(s) to our courier, your package is with a different provider. We completely understand delays are frustrating when they occur, however once your order is with the courier, any issues are beyond our control and need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

SHIPPING PROTECTION

• Our Shipping Protection covers the loss or damage of goods during transit. If your item is lost or arrives damaged while in transit with Australia Post, we've got you covered.
• If your item is lost by Australia Post, we will initiate an investigation with them to confirm the loss.
• Upon confirmation of loss, we will promptly replace your item with the same product and arrange for it to be shipped via the same method.
• In the case of damage, we will replace the damaged item with a new one.

• Enrolment: Shipping Protection is available for purchase during the checkout process for eligible orders on the GardenBrite website.
• Coverage Period: Our Shipping Protection coverage begins from the time the order is shipped and extends until the tracking information states the customers order has been delivered.
• Claims Process: To file a claim under the Shipping Protection Program, customers must contact our customer support team within 7 days of delivery. Claims made after this period will not be eligible for coverage.
• Required Documentation: To process a claim, customers must provide proof of purchase and any relevant documentation such as photos/videos of the damaged item or any communication received from Australia Post regarding the loss.
• Replacement Process: Upon approval of a valid claim, we will replace the lost or damaged item free of charge. If the item is lost, we will initiate an investigation with Australia Post to confirm the loss. Replacement items will be shipped using the same method chosen by the customer during the initial purchase.
• Non-Refundable: The fee for the Shipping Protection Program is non-refundable. If customers choose to return their product, the Shipping Protection fee will not be refunded.