FAQs

How does shipping and delivery work?

Once you have placed an order, our team will carefully package your lights and ship them within 24-48 hours. To speed up delivery if your order contains different types of lights, you may sometimes receive them separately so we can get them to you as fast as possible.

Your lights should be safely in your patiently waiting hands within 2-14 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

How much do I pay for shipping?

All orders include FREE and fast delivery Australia-wide, no matter how many lights you order.

How do I track my order?

Yay, time to celebrate – your lights are on their way! After we pass your order to the courier to be processed, we will send you a shipping confirmation email which will include a tracking number. This can be used to follow your lights from GardenBrite HQ to your doorstep!

Haven’t received your shipping confirmation email yet? Check your spam folder too (it may have ended up there).

How are my garden lights packaged?

All GardenBrite lights will arrive at your doorstep in a cardboard box. Make sure to recycle the boxes after you have unpacked your lights too!

Are all your lights weatherproof?

Yes, every outdoor garden light we sell is either IP44 or IP65 Aussie weather resistant, meaning rain, hail or shine, they'll be shining bright every day.

Simply reach out to our support team if you ever have any issues with your lights.

Can I send an order as a gift?

Have a special someone who you think needs some GardenBrite lights in their life? Our lights are the perfect gift! You can ship any GardenBrite product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!

Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. We offer a 100-day risk free trial of our outdoor lights, during which you can return them at any time.

To be eligible for a return:

  1. Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.

  2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

  3. Item(s) must be in the original packaging, which must be in original condition.

This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

Can I return my order for a refund?

Sadly, we know that sometimes our lights are just not quite the right fit for everyone. You can certainly return your lights to us for a full refund, provided it is returned within 100 days.

*Please note: Not all items are eligible for return. Any exclusions will be called out on product pages and / or at checkout. All GardenBrite lights must be returned in as new condition, with any tags and the original box.

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get GardenBrite lights in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our GardenBrite team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

How do I contact you?

You can contact us by emailing us at info@gardenbrite.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your GardenBrite stories, as it warms our hearts to see our lights being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it to our email, info@gardenbrite.com.au.

Where are you located?

Our GardenBrite HQ is located in Adelaide, South Australia. Your GardenBrite lights start their journey to you from our warehouses in Sydney.