Questions?
Shipping & Delivery
Can I change my shipping address?
We can help you change the shipping, provided your order has not been shipped. You can do that by sending us an email to info@gardenbrite.com.au.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!
How long does delivery usually take?
Once you have placed an order, our team will carefully package your lights and ship them within 24-72 hours.
To speed up delivery, if your order contains different types of lights you may sometimes receive them separately so we can get them to you as fast as possible.
Your lights should be safely in your patiently waiting hands within 2-14 business days.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.
How much is shipping?
For a limited time, ALL orders include FREE and fast delivery Australia-wide, no matter how many lights you order.
How can I track my order?
Yay, time to celebrate – it’s on its way! After we pass your delivery to the Shipping company we will provide you with a shipping confirmation email. It will have a “Track Order” button. This will take you to the shipping website were you can follow the live tracking.
I think my order may be lost/hasn't been delivered?
Think your order might be lost in transit? Unfortunately, delays do happen with couriers fthat are out of our control. We suggest you track your deliveries through the tracking details provided. But if you’re still unsure and have waited 14 days please send an email to info@gardenbrite.com.au and we can create an investigation to look into this further.
What is preorder?
A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centres. You can still order these products and we will ship as soon as stock arrives. This is usually on, or close to the specified date on the product page.
About Us
How do I contact you?
You can contact us by emailing us at info@gardenbrite.com.au. This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!
Where are you located?
Our GardenBrite HQ is located in Adelaide, South Australia. Your GardenBrite lights start their journey to you from one of our warehouses in either Melbourne or Sydney.
Product Questions
Are your outdoor lights weatherproof?
Yes they are! Every outdoor garden light we sell is either IP44 or IP65 weatherproof, meaning rain, hail or shine they'll be shining bright every night.
Do my solar lights need sunlight to charge?
We recommend placing your brand new solar lights in spots they can receive direct sunlight during the day. Each light has a different battery capacity, but as a standard rule please make sure they are receiving approx. 6-8 hours of sunlight a day.
How are my GardenBrite products packaged?
There’s nothing more exciting than opening your much-awaited parcels! Being environmentally-friendly, we try to reduce the amount of plastic used. All of our orders are shipped to you in cardboard boxes that can be recycled.
Are all of your lights solar powered?
While most of our outdoor lights are solar powered, not all of them are. We provide multiple options of outdoor lighting so you can brighten your space the way you want!
Can I send an order as a gidt?
Have a special someone who you think needs some GardenBrite lights in their life? Our lights are the perfect gift! You can ship any GardenBrite product directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address. Plus we don’t include any value invoices inside the box as any receipts are sent directly to your own email address. It’s that easy!
Returns & Exchanges
What is your return policy?
We offer a 100-day risk free trial of our outdoor lights, during which you can return them at any time.
To be eligible for a return:
- Item(s) have to be initiated for return and placed in the post within 100 days of the delivery/receiving of order.
- Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.
- Item(s) must be in the original packaging, which must be in original condition.
This includes attached tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.
A receipt or proof of purchase is required for all returns. Returns without verification may be declined.
*Please note: Returning items for refund or exchange will require you to cover your own shipping costs.
Can I exchange my order for another GardenBrite product?
Yes you can. But please make sure to do it in accordance with our 100-day return policy.
How long will my return be processed?
It’ll only take us a few days to process your return. However, it can take a little bit longer for you to receive the entire payment for a refund as banks take a few days to process the return.
Our team will require you to send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately!
*Please note: Failure to provide this confirmation information may result in your return becoming ineligible.
Payment
How secure are your customers’ information and payment details?
Your information and details are in safe hands as we use an extremely secure and highly-encrypted system through Shopify Payments that ensures customers of their privacy, security and accountability from merchants.
What are the available payment methods?
We accept the good old-fashioned methods of payment such as credit cards (Visa/Mastercard/American Express) and debit cards that can be used for online transactions. If you’re a bit more tech-savy, we offer PayPal, GooglePay and ApplePay.
Is there a confirmation of payment?
Most definitely - We do send out an email confirming that your payment is successful. Please make sure to check junk/spam as it occasionally ends up there.
Can I cancel my order after paying?
These things happen! As long as we haven’t sent it yet, it’s easy enough for us to cancel it. But if it has already been sent out, you’re going to have to go through our returns process.
We do our best to get your orders out to you as soon as we can, occasionally an order will be processed before we have a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.
How can I provide feedback?
We always strive to be the best, so we love hearing your thoughts. We also love hearing your GardenBrite stories, as it warms our hearts to see our lights being used and loved out in the big wide world. Should you have any feedback for us, please feel free to send it to our email info@gardenbrite.com.au.
Replacement Guarantee
How does the replacement guarantee work?
Best of all, our solar lights are backed by our replacement guarantee!
If they happen to break (even after the 100-day trial) we will replace them free of charge within a 6-month window. Simply send an email to our lovely customer service team!
*Please note: We do not cover replacements outside of the 6-month window.
What is your replacement guarantee policy?
Product warranty covers manufacturing or workmanship defects on all of our products.
Each warranty claim is processed individually once the warranty details have been emailed through to info@gardenbrite.com.au. Once submitted, expect a response from out team within 1-2 business days.
To Initiate Your Claim
Please send us an email at info@gardenbrite.com.au with the following:
- Order Number
- Name
- Photos/Videos of your damaged product
*Please note: We will not honour warranty claims with the following issues:
1. If any products come into contact with any substances or liquids that cause damage to the product, that is no fault of our own, and you will not be eligible for a return.
2. Accidental damage (burns and animal damage)
3. Improper care or use
4. Normal wear and tear